Questions.
If yours is not here, ask. Dispatch answers around the clock.
Where we go
- Do you only do ski resorts?
- No. The resorts are the busiest routes, not the whole business. Most days are airport runs and journeys around Salt Lake City itself: hotels, offices, the medical centres and the arena, alongside the canyons, the national parks and long-distance work.
- Do you drive anywhere in Utah?
- Yes. The valley, the Wasatch Front, Utah County, the Ogden Valley, and south to Zion, Bryce, Moab, Arches, Canyonlands and Capitol Reef. Every one of them is priced the same way: the resort routes by zone, the long ones on distance, including the miles the vehicle covers coming home. Tell us the trip and the figure comes back to you.
- Will you drive out of state?
- Not yet. Everything we do is inside Utah while the interstate operating authority that out-of-state work requires is being arranged. We would rather say no than take a booking we cannot legally run. Ask anyway, and we will tell you where that stands.
- Is the drive to Zion or Moab really better than flying?
- For a group with luggage it often is: one price for the vehicle, no bag fees, no security queue, no connection to miss, and door to door on your schedule. For one or two people travelling light, a flight to St George is usually cheaper and we will say so.
Flights and timing
- What happens if my flight is delayed?
- Give us the flight number when you book and we track it. A delay moves your pick-up rather than burning it: the chauffeur is dispatched against the arrival time the aircraft actually makes, so you are not paying for a car that sat at the kerb for two hours. Moving the pick-up for a delayed flight is not charged. Waiting once we are on stand is, so if you are held up at baggage claim a text saves us both money.
- How long will you wait, and is waiting charged?
- As long as you need us to. Waiting is charged by the minute, $2.08 in a premium SUV and $2.50 in an executive van, which is simply the hourly hire rate divided by sixty. A car waiting for you is a car nobody else can use, and it is priced the same either way.
- So a delayed flight costs me money?
- No. The clock starts at your agreed kerbside pick-up time, not when your aircraft lands, and we track the flight you gave us. If you land two hours late, that agreed time moves two hours with you and you are charged nothing for the delay, however long it runs. What is charged is the time after that. If you have landed and you stop to eat or run an errand, the vehicle and the chauffeur are standing at the kerb waiting for you, and that part is yours to pay for. Send a message either way and we will time our arrival to you instead of running the meter.
- What if I land early?
- We see that too. If we can collect you sooner we will, and there is no charge for the change.
- Where do we meet?
- At the kerb in the commercial lanes by default, which is quickest. If you would rather be met inside at baggage claim with a name board, add meet and greet when you book.
Luggage, gear and children
- Will our ski bags fit?
- In a premium SUV, four people with four ski bags and four suitcases travel comfortably. Beyond that you want the van, or two vehicles. Tell us the ski bags when you book and the quote picks the vehicle for you.
- Do you charge for ski or board bags?
- No. They are included.
- Can you provide child seats?
- Yes, at no charge, and fitted before we collect you. Tell us the ages when you book. Utah law requires an appropriate restraint for children under eight unless they are at least 57 inches tall.
- Can we bring a dog?
- Usually yes. Tell us in advance so we bring the right vehicle and protect the interior.
Winter and the canyons
- What if the canyon closes?
- Little Cottonwood and Big Cottonwood both close for avalanche control, sometimes with little notice. We watch the UDOT feed, contact you before we set off, and move or rebook the trip rather than leave you at a closed gate. You are not charged for a closure.
- Do you run all-wheel drive and chains?
- Yes, through the winter, on every canyon run. Both canyons enforce traction requirements and our vehicles meet them.
- Should I book earlier in winter?
- Yes. Saturday transfer days in ski season sell out, and a held vehicle on a powder weekend is worth booking well ahead.
Money
- Is gratuity included?
- Yes. Every trip includes 20% gratuity, and it goes to your chauffeur. You can add more if you want to, and you cannot go below 20%. It is shown as its own line on your quote, separate from the fare, so you can see exactly what it is before you book rather than working it out at the kerb.
- So is the total I am quoted the total I pay?
- Yes. The quote total already contains the gratuity and any surcharges, and no sales tax is added on top. The only things that can follow are the ones you use on the day, like a further stop or waiting time, and each of those comes with its own receipt.
- Is the price per person or per vehicle?
- Per vehicle, one way. Four people pay the same as one.
- Can we stop on the way?
- Yes. On a transfer, one stop of up to 15 minutes is included, for coffee, a pharmacy or a grocery run before the cabin. Each further stop, and time past 15 minutes at a stop, is charged in 15-minute blocks at the hourly rate: $31.25 per 15 minutes in an SUV and $37.50 in a van. Your chauffeur tells you the cost before you stop, and it is charged to the card on your booking after the ride, with its own receipt. On a booking by the hour, every stop is included: the vehicle is held for the whole hire, so stopping costs nothing extra.
- Can I get a refund?
- If we could not run your trip, or something went wrong on our side, yes. A charge that has not been taken yet is simply cancelled. One that has goes back to the card that paid, and most banks show it within 5 to 10 business days.
- When am I charged?
- Not when you book. Your card is saved and the fare is charged automatically 24 hours before your pick-up, so you are only charged once the booking is certain. If you book when your pick-up is already less than 24 hours away, the fare is charged when you book. Corporate accounts are billed monthly on net 30 terms instead.
- Can I cancel?
- Free of charge up to 24 hours before pick-up. Nothing has been taken by then, so nothing is refunded, the charge simply never runs. Inside that window the full fare is charged, because the vehicle has been held for you and other work turned away.
- Why do some dates cost more?
- A handful of holiday and ski-season weekends carry a peak rate, because demand exceeds the fleet and a vehicle held for you is a vehicle turned away from someone else. Peak dates are published, and your quote names the window before you book. A price never changes after you have seen it.
Still stuck? Call (801) 822-6705, dispatch answers 24 hours.