Privacy policy
What we collect when you book, why, and who else sees it.
DRAFT This document has not been reviewed by an attorney and is not yet in force. It is a working draft written against the intended policies, and several clauses depend on decisions the owner has still to make. Do not rely on it.
What we collect
When you request a quote or make a booking we collect your name, email address, mobile number, pick-up and drop-off locations, travel dates and times, flight number where you give one, passenger and luggage counts, and any notes you add.
Why we collect it
To price the trip, to carry it out, to contact you about it, and to bill you. Flight numbers are used to track arrival times so we can adjust your pick-up.
Who we share it with
Your chauffeur receives what they need to complete the trip. We use third-party providers for payments, email, text messaging, mapping and flight data; each receives only what it needs. We do not sell personal information.
TODO Name each processor once accounts exist — Stripe, Resend, Twilio, Google Maps, AeroDataBox
Payment details
Card details are handled by our payment processor and are never stored on our systems.
Text messages
Booking confirmations and trip updates are transactional and are sent to the number you provide. Reply STOP at any time to opt out of marketing messages.
Your choices
You can ask us what we hold about you, ask for it to be corrected, or ask us to delete it, subject to records we are required to keep.
Operated by {{TODO: CONFIRM WITH OWNER}}. Questions about this document: theroyalluxexperience@gmail.com