Privacy policy
What we collect when you book, why, and who else sees it.
In force from 8 September 2026.
What we collect
When you request a quote or make a booking we collect your name, email address, mobile number, pick-up and drop-off locations, travel dates and times, flight number where you give one, passenger and luggage counts, and any notes you add.
Why we collect it
To price the trip, to carry it out, to contact you about it, and to bill you. Flight numbers are used to track arrival times so we can adjust your pick-up.
Who we share it with
Your chauffeur receives what they need to complete your trip and nothing else. Beyond that we use a small number of service providers, each receiving only what it needs to do its job: Vercel hosts this website, Supabase stores the booking records, Resend delivers our email, Stripe takes and holds your card details, and Google Places suggests addresses as you type them. We do not sell personal information, and we do not share it for advertising. If we add a text-message provider, this list is updated before they receive anything.
Payment details
Your card is entered on Stripe's own secure checkout page, never on ours, so the number never reaches our systems. What we keep is the card brand, the last four digits, and the reference Stripe gives us, which is what lets us charge the fare you agreed and refund it if we need to. Stripe is a payment processor used by millions of businesses and holds the card itself.
Text messages
If you give us a mobile number we may use it to text you about your booking: a chauffeur on the way, a pick-up time that has moved. Those are transactional messages about a trip you have booked. Reply STOP at any time and we will stop, including for messages of that kind, because that is what the carriers require and we would rather honour it than argue about categories.
How long we keep it
Booking records are kept for as long as we may need them for tax, insurance and dispute purposes, which in practice means several years. Quote requests that never became bookings are kept for a shorter period. Ask us to delete what we hold and we will, apart from anything we are required to keep.
Cookies and tracking
This site sets no advertising cookies and carries no third-party tracking pixels. What is stored in your browser is limited to what the site needs to work, such as keeping an operator signed in to the admin.
Children
This service is booked by adults. We do not knowingly collect information from anyone under 13, and we do not build profiles of the children who travel with you. Where you tell us a child's age, it is used to fit the correct seat and nothing else.
Your choices
You can ask us what we hold about you, ask for it to be corrected, or ask us to delete it, subject to records we are required to keep. Email theroyalluxexperience@gmail.com and a person will answer.
Operated by TRL Experience LLC. Questions about this document: theroyalluxexperience@gmail.com