Terms and conditions of carriage
The agreement between you and TRL Experience when you book a vehicle.
In force from 8 September 2026.
Booking and confirmation
A booking is confirmed when we send you a confirmation by email or text. Until then, a quote is an offer of price and not a reserved vehicle. Prices quoted are per vehicle and one way unless stated otherwise.
Prices
The price shown at the time of booking is the price charged. Peak rates apply on published dates only and are shown on your quote before you book. Additional charges apply only for services you use: on a transfer, stops beyond the one included; waiting time, meeting you inside the terminal, tolls or parking at cost, and cleaning where needed.
Stops and extras on the day
On a booking by the hour, every stop is included: the vehicle and chauffeur are held for the whole hire, so stopping does not add to the price. On a transfer, one stop on the way, of up to 15 minutes, is included. Each further stop, and any time past 15 minutes at a stop, is charged in 15-minute blocks at the hourly rate for your vehicle: $31.25 per 15 minutes for a premium SUV and $37.50 for an executive van. Waiting is charged as set out below, tolls and parking at cost, and a cleaning fee of $150.00 applies if the vehicle needs cleaning after your ride. By booking, you agree that these extras may be charged to the card saved on your booking after the ride, once we have checked them, as a separate charge with its own receipt. Gratuity at your booking's rate applies to stop and waiting time, not to tolls, parking or cleaning.
Refunds
When we make a refund, it goes back to the card that paid, and most banks show it within 5 to 10 business days. If a charge has not yet been taken, we cancel it instead, so nothing reaches your card at all.
Waiting time
Waiting is charged by the minute from the agreed kerbside pick-up time: $2.08 per minute for a premium SUV and $2.50 per minute for an executive van. There is no free waiting allowance. Where you have supplied a flight number we track the arrival and move the agreed pick-up time to match the aircraft's actual landing, so a delay attributable to the airline does not incur waiting charges of any length. Waiting charges apply to time after the agreed pick-up time as adjusted, including time spent on personal arrangements after landing. We will attempt to contact you before waiting charges begin.
Cancellation
No payment is taken when you book. Your card is held and the fare is charged automatically 24 hours before the scheduled pick-up. If you book when the pick-up is already less than 24 hours away, the full fare is charged when you book. Cancel before that point and nothing is charged at all, for any reason and with nothing to refund. Cancel inside that window, or not at all, and the full fare is charged, because the vehicle and chauffeur have been committed to you and the slot is unlikely to be resold. You can cancel at any time from the link on your quote, which tells you which side of the deadline you are on before you confirm.
No-show
You are treated as a no-show if, thirty minutes after the agreed pick-up time, you have not met your chauffeur and we have not been able to reach you on the number given at booking. A no-show is charged in full, including any waiting time accrued up to that point. Contact us at any point before then, by any means, and it is a delay rather than a no-show. Where a flight number was supplied and the aircraft has not landed, the agreed pick-up time moves with it and the thirty minutes run from the new time.
Luggage
Vehicle capacities are published on our fleet page, with ski and board bags counted separately from suitcases. If a party and its luggage exceed the booked vehicle's capacity we will do our best to accommodate it, but we may need to send a second vehicle at additional cost.
Child restraints
Utah law requires an appropriate child restraint for children under eight years old unless they are at least 57 inches tall. We do not rely on any exemption that may exist for hired vehicles: we provide and fit a suitable seat at no charge, before we collect you, when you tell us the children's ages at the time of booking. If you would rather fit your own, that is fine, and please tell us so we leave room for it.
Conduct and damage
Smoking is not permitted in any vehicle. Where a vehicle requires cleaning beyond normal use, or is damaged, a charge may be applied.
Delays and conditions beyond our control
Mountain canyon roads in Utah close for avalanche control and weather, sometimes without notice. We monitor conditions and will contact you to move or rebook a trip. We are not liable for delays caused by road closures, weather, traffic or events outside our reasonable control.
Our liability
Where we are at fault, our liability for any one booking is limited to the amount you paid for it, together with reasonable direct costs you incur as a result. We are not liable for indirect or consequential loss, which in this trade usually means a missed flight, a missed connection or a missed event. That is not an attempt to avoid responsibility for our own work: it reflects that a journey we are paid a few hundred dollars for cannot carry the cost of a trip that goes wrong around it. Nothing here limits liability for death or personal injury caused by our negligence, or for anything else the law does not allow us to limit.
Items left behind
Tell us as soon as you notice and we will search the vehicle and hold anything found. We will return it to you, at your cost for postage where posting is the practical option. We cannot accept responsibility for property left in a vehicle, and we would rather say that than imply a guarantee we cannot give.
If something goes wrong
Tell us. Email theroyalluxexperience@gmail.com or call (801) 822-6705 and a person will answer, not a form. We would far rather hear about a problem while you are still in Utah than read about it afterwards.
Governing law
These terms are governed by the laws of the State of Utah, and the courts of Utah have jurisdiction over any dispute arising from them.
Changes to these terms
We may update these terms. The version that applies to your booking is the one published when you booked it, not whatever is on this page later. Material changes will be dated here.
Operated by TRL Experience LLC. Questions about this document: theroyalluxexperience@gmail.com